Last update: July 13, 2022
IMPORTANT NOTICE: PLEASE READ THROUGH THESE CAREFULLY.
All rights including copyright, in the Site, and any intellectual property contained in it are owned by Aulyra or their respective owners.
User or you means the natural person who accesses our Site.
Unless otherwise specified, the information and materials presented on the Site are presented solely for the purpose of promoting Aulyra’s products (hereinafter referred as “products”) and to present product for sale to its users via a variety of means. Aulyra makes no representation that products are appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to the Site may not be legal by certain persons or in certain countries.
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
You may not use the Site for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
- Gaining unauthorized access to other computer systems.
- Interfering with any other person's use or enjoyment of the Site.
- Breaching any applicable laws;
- Interfering or disrupting networks or web sites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
PRICES AND PAYMENT
Prices on the Site are subject to change without notice. Please expect to be charged the price you buy as it is listed on the day of purchase. The payment can only be accepted in INR and USD. Aulyra will only process the transaction once you have been notified of your accepted order.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR or USD, as applicable, before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by international card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below;
- Passport with Visa Copy
- Any other government issued ID proof of the country of residence.
CANCELLATION OF AN ORDER
I. Cancellation by Aulyra: Aulyra reserves the right, at its sole discretion, to refuse or cancel any order for any product(s) whether for Loop or sale made by the user which Aulyra is unable to accept for various reasons such as the product being no longer available or being temporarily unavailable; the same product ordered by another user prior to your order; problem(s) are identified by Aulyra in relation to the payment made by you for any product displayed on the Site; inaccurate or insufficient shipping address provided by you at the time of placing the order; the product is requested to be delivered at a location where Aulyra does not cater or is otherwise inaccessible, or for other reasons deemed appropriate by Aulyra’s in its sole discretion. Aulyra may also request for additional verification or information even after the order is placed by you. If your order is cancelled after your credit card/debit card/account has been charged, the process of refund shall be initiated promptly. You acknowledge that it may take up to 14 days for the amount to be refunded to the source of payment.
II. Cancellation by you: The requests for cancellation of order will be accepted strictly within 24 hours of placing the order. Upon successful cancellation of the order, the process of refund shall be initiated promptly and amount will be returned to the source of payment within 7-14 business days.
RETURNS & EXCHANGE POLICY
Aulyra is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance.
In case you receive a defective product, you can choose to exchange the order or receive refund as store credits equivalent to the amount of invoice. Provided that the product shall be returned within 3 days of receipt of delivery in the same condition as you received it, i.e., unused and in its original packaging, along with the invoice and any other labels, product inserts that came with it.
In case any defect is observed after 3 days of receipt of order, you shall not be eligible for any exchange or refund. However, in case of any manufacturing defect, then the product, if repairable, shall be repaired free of cost. You may intimate us by calling us on +91 8826199974 or writing to us on firstname.lastname@example.org and send the product to us at the address confirmed by us. In any other case, the cost of repairing the product shall be exclusively borne by you.
REPAIRS & RESTORATION
If you face any issues with the metal losing its sheen or damage to the stones, you can send your jewelry back to us in its original packaging, we will inspect it, restore it and send it back to you in most cases free of cost. However, if the restoration requires use of any new material or Aulyra has to incur expenses for restoration, then only actual costs of such material and expenses will be charged. Aulyra will communicate the costs and expenses (if applicable) in advance before incurring them and initiating the restoration or repair. This lifetime warranty of restoration does not cover theft, loss, major damage, breakage, negligence, abuse, unauthorized modifications, or resizing, or major and is currently valid only in India.
All products are manufactured & packed by Aulyra Design Private Limited, 3rd floor, Plot No. 3807, Sushant Lok Phase 1, Block A, Gurugram-122001, Haryana, India.
Country of Origin: India.
INTELLECTUAL PROPERTY RIGHTS
Aulyra reserves all intellectual property rights in all text, images and other materials which appear on the Site (hereafter referred to as “Information”) are registered, unregistered or otherwise protected or are licensed for use by Aulyra. You shall not copy, reproduce, distribute, republish, download, display, post or transmit any Information without the written consent from us.
The trademarks, logos, characters, and service marks of Aulyra (collectively hereafter referred to as "Trademarks") are protected trademarks or trade names of Aulyra.
All Information displayed on Site constitute an invitation to offer.
Aulyra makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the use of or the result of the use/depiction of the Information on the Site in terms of their correctness, accuracy, reliability, or otherwise.
You understand that by using this Site or any services provided on the Site, you may encounter contents that may be deemed by some to be offensive, indecent, or objectionable, which may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Aulyra and its affiliates shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.
EXTERNAL WEBSITE LINKS
The Site may contain links to third-party websites that may be provided for your interest or convenience. Aulyra cannot be held liable for the content, accuracy, or function of such other websites. It is highly recommended that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.
Aulyra takes no responsibility for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, lost profits, or damages resulting from the use or inability to use the Site whether based on warranty, contract, tort or in any other means or action.
Without prejudice, it is agreed by you that Aulyra including its affiliates, associates and their respective owners, directors, officers, agents, shareholders and partners shall not be held cumulatively liable for any damages or claims in excess of the sales price of the last product purchased by you which gives rise to such liability. Aulyra disclaims all other liabilities to the fullest extent permitted by applicable law.
Any unsolicited communication or material that you transmit to Aulyra via the Site or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Aulyra. By sending communications to Aulyra, you automatically grant Aulyra a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Aulyra and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information in its Site or products at no payment or consideration to you.
Aulyra shall not be held liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
TERMINATION AND SUSPENSION